What to check when you cannot remote into VPS

VPS (Virtual Private Server) is a crucial tool helping businesses run online services, internal systems, and critical applications. However, during operation, remote connection failures to the VPS via Remote Desktop (RDP) or SSH may occur, impacting work and system operations. Connectivity loss can stem from various causes such as network issues, firewall configurations, inactive services on the VPS, or changed IP addresses.

CompanyVPTSis a professional VPS service provider ensuring high performance and stability. However, even with an optimized system, users may occasionally encounter connection issues. In such cases, specific diagnostic steps should be followed to quickly identify and fix the issue, avoiding workflow interruptions.

What to check when you cannot remote into VPS

Being unable to remote into a VPS is a common situation that can stem from multiple causes. Below is a checklist of steps you can take to diagnose and resolve the issue.

1. Enable Remote Desktop Connection

See more:2 How to enable Remote Desktop Connection

2. Turn off firewall

See more:Disable firewall

3. Turn off VPN software, IP blocking, or changing tools

3.1. Why it must be turned off

• When you turn on a VPN or use software to change your IP, your machine 'pretends' to be in another location (e.g., the US, Singapore, etc.).

• However, VPTS company VPSs usually only permit connections from Vietnam IPs. If you are using a foreign IP, the system may block you automatically.

• Some IP spoofing software disrupts network settings, preventing your computer from establishing a stable Internet connection or remoting into your VPS.

3.2. What to do to check and fix

• Turn off VPN software such as: Clash for Windows, OpenVPN, Proxifier, AnyConnect,...

• Recheck if your IP is located in Vietnam

4. Check if the VPS has internet connection?

4.1. Check your network

• Ensure your device is connected to the internet.

• Try accessing a website or pinging an IP address (ping 8.8.8.8).

• If the network is slow or unstable, try switching to another network.

4.2. Check VPS IP

• Make sure you are using the correct VPS IP.

• Check if the VPS IP has been changed by the provider.

• If it is a NAT VPS, recheck the connection port.

• IP address and connection port: Check whether you entered the correct VPS IP and used the correct SSH port (usually 22, but it may have been changed).

5. Check if CPU, RAM, or Disk status is full.

5.1. Check if VPS is hanging or overloaded?

• Use the VPS provider control panel to check CPU/RAM/Disk.

• If the VPS is overloaded, try restarting or upgrading resources through VPTS technical support.

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5.2. Is VPS rebooted or shutdown?

• If the VPS has just been reconfigured, had its OS reinstalled, or been updated.

• Remote service has not been re-enabled.

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CONCLUSION

When unable to remote into the company VPSVPTS, don't worry! Stay calm and step-by-step check your personal internet connection, VPS IP, login credentials, firewall, remote desktop service, as well as any VPN or IP spoofing software. Thoroughly checking each factor will help you quickly identify and resolve the root cause of the error.

If you have tried everything and still cannot access it, do not hesitate to contact the VPTS technical team immediately for prompt, in-depth support. We are always ready to assist you!

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