IT Outsourcing - Immediate Support
Quickly receive requests via ticket/Zalo/phone, resolve computer, software, email, printer errors... helping personnel work smoothly without interruption from minor issues.
IT Outsourcing
Comprehensive IT Outsource, IT HelpDesk, IT Onsite, and IT Remote Services for Enterprises - Free Infrastructure Assessment
IT Outsourcing is a solution that gives businesses immediate access to a professional technical team without hiring full-time IT staff.VPTSfast incident resolution support, regular system monitoring, and infrastructure optimization for stable operation: network/WiFi, office computers, custom domain emails, data backups, basic security, and website/VPS/hosting-related issues.
- Cost optimization - No need to hire full-time IT staff
- Data Safety - System Security
- Fast response - Process-driven resolution
- Clear Handoff - Flexible Service Plans
- More stable operation over time
- Fewer incidents - Fast recovery when errors occur
Service solutionsIT Outsourcing
Based on real-world challenges, VPTS has developed optimized IT service solutions to help enterprise clients enjoy "Peace of Mind in Business".
Comprehensive Management and Control
Monitor and manage network systems, WiFi, servers, cameras, NAS/Cloud... optimizing operations, defining clear permissions, and ensuring all IT resources remain stable.
Maintenance - System Maintenance
Periodic inspections, patch updates, performance optimization, and proactive incident prevention. The goal is to minimize downtime, reduce risks, and extend system lifespan.
Consultation - Technology Orientation
Consult on suitable solutions based on business scale: backup, security, cloud, infrastructure upgrades... helping you invest properly, avoid wrong purchases and improper deployments.
Service PricingIT Outsourcing
IT outsourcing helps businesses operate reliably every day: rapid incident resolution, regular maintenance, and close remote support - no need to hire in-house IT.
3 monthly packages - focusing on quick remote resolution, with regional on-site support available.
1,200,000 VND
/ monthDevice:1-10
Support channel:Ticket / Zalo / Email
- Helpdesk L1
- Troubleshooting guide
- Periodic reports
Onsite: None
Register now→2,600,000 VND
/ monthDevice:1-20
Support channel:Ticket + Priority
- L1 + Basic domain email
- Standardize operations
- Basic setup support
Onsite: 1 day/month (Local NT/KH)
Register now→6,000,000 VND
/ monthDevice:1-40
Support channel:Ticket + Priority SLA
- Helpdesk L1 + L2
- Permission management for sensitive data
- Basic backup monitoring
Onsite: 3 days/month (Local NT/KH)
Register now→Per-incident plan (ticket pack) - suitable for agencies/enterprise IT needing ticket-based support.
2,500,000 VND
/ 50 tickets (~50,000 VND/ticket)- Remote Helpdesk L1/L2
- According to agreed scope
Limitations: L3 tickets/critical incidents count as multiple tickets
Buy package→3,200,000 VND
/ 100 tickets (~32,000 VND/ticket)- Remote Helpdesk L1/L2
- Processing priority
Limitations: Excludes ISPs/Wi-Fi
Buy package→5,500,000 VND
/ 300 tickets (~18,333 VND/ticket)- Remote Helpdesk L1/L2
- Clear scope
Limitations: L3/critical incidents quoted separately
Buy package→8,500,000 VND
/ 1000 tickets (~8,500 VND/ticket)- Remote Helpdesk L1/L2 according to agreed scope
- Processing priority based on internal SLA
Limitations: L3 tickets/critical incidents count as multiple tickets or are billed per incident
Buy package→12,500,000 VND
/ 5000 tickets (~2,500 VND/ticket)- Remote Helpdesk L1/L2 according to agreed scope
- Processing priority + queue management
Excludes ISP/Wi-Fi
Buy package→15,000,000 VND
/ 10000 tickets (~1,500 VND/ticket)- Remote Helpdesk L1/L2 according to agreed scope
- High priority + suitable for agency/enterprise
Critical incidents reported separately or converted into multiple tickets
Buy package→Onsite pricing local NT/KH. Other areas: batching work by trip + travel surcharge.
600,000 VND
/ session- On-site handling according to checklist
Note: Excludes parts replacement
Schedule→1,000,000 VND
/ day (8h)- Applies when bundling multiple tasks
Priority: follow the checklist
Schedule→2,500,000 VND
/ time (up to 10 machines)- Standardize + install apps by list
Add computer: additional fee applies
Schedule→Email/Domain/Website - quoted per request (setup/audit/incident) + monthly operational package if needed.
2,000,000 VND
/ time- Google/M365/Zoho/SMTP
- Create configuration + test sending/receiving
Maximum 10 users; additional users incur extra charges
Register→3,000,000 VND
/ time- DNS setup + monitoring + tuning
- Safe rollout
Do not tighten DMARC abruptly
Register→1,200,000 VND
/ time- Check logs + restore service
Severe incidents quoted separately
Dispatch for handling→Backup &S3AS - focused with restore tests for commitment. Storage/bandwidth pricing depends on the consulting package.
2,800,000 VND
/ time- Policy + schedule
- Alert + Guidance
Excludes S3AS storage fees
Register→1,200,000 VND
/ time- Restore template
- Acceptance minutes
Mandatory if committing to RTO/RPO
Test ngay →1,500,000 VND
/ month- Monitor success/fail
- Alert + Report
Excludes major server incidents
Register→Sign Up for IT Outsourcing Today
Sign up for IT Outsourcing today and let VPTS be your business's dedicated IT team—keeping your IT systems running smoothly without hiring internal IT staff. Simply leave your contact details and current issues, and VPTS will contact you promptly with tailored proposals by monthly package or ticket, offering flexible remote or on-site support.
What Is IT Outsourcing?
IT Outsourcingis a model where businesses hire professional third-party companies or individuals to manage, operate, and maintain their information technology (IT) systems, instead of building an internal IT team. This solution helps optimize costs, enhance performance, and access high-level experts.
- Manage servers and networks; troubleshoot hardware/software issues.
- Cybersecurity (Security), monitoring, and data and system security.
- Custom software development (Project Outsourcing).
- IT consulting for infrastructure development and technology strategy.
Benefits of Outsourced IT Services - IT Outsourcing
- Businesses cut costs on salaries, insurance, training, and recruitment for internal IT staff.
- VPTS's outsourced IT team possesses deep expertise, international certifications, and diverse practical experience.
- Businesses do not need to worry about infrastructure technical issues, enabling staff to focus on revenue-generating tasks.
- Easily adjust service scale to match actual business needs, particularly beneficial for SMEs.
- Minimize data loss risks; systems are maintained and updated with the latest cybersecurity solutions.
- VPTS commits to service level agreements that ensure rapid issue resolution and minimize downtime.
VPTS's IT Outsourcing Team
VPTSprovides IT Outsourcing services helping businesses operate IT systems stably - securely - cost-effectively without hiring internal IT. The technical team offers flexible remote and on-site support, rapid intake, process-driven handling, with clear logs and handover checklists.
- Cross-platform specialized team: Windows, Linux, local networks, corporate email, and office workstations.
- Fast incident handling, properly prioritizing by impact level such as network/WiFi, slow computers, email errors, connection loss.
- Periodic administration to minimize system errors over time: inspect, optimize, update, and standardize configurations.
- Proactively protect data with an appropriate backup/recovery plan.
- Transparent handoff, with task reports, operational guides, and upgrade recommendations when needed.
Why Choose ServicesIT OutsourcingOf VPTS
Optimizes costs compared to hiring an internal IT team, while still ensuring stable system operation—fast issue resolution, scheduled maintenance, and attentive remote support.
Optimized cost - effective as having an in-house IT department
Instead of bearing salary, insurance, allowances, and turnover risks of an in-house IT employee, you can use outsourced services at a leaner cost while still having a full support team.
Dedicated technical team - not dependent on a single person
In-house IT often relies on a single person handling everything; lacking a replacement easily causes stalls. VPTS deploys a team model, always having personnel to receive, handle, and reconcile requests.
Monitoring&24/7 response - reduced downtime
VPTS helps detect anomalies early and respond promptly when systems fluctuate, minimizing disruptions to sales, customer care, and internal operations.
Security&information security risk management
Standardize accounts, control access, mitigate common vulnerabilities, and provide safe operational guidelines to minimize risks of data loss or leaks.
Secure backup&fast recovery capability
Backup is not just about storing data, but being able to restore it when needed. VPTS focuses on scenarios such as accidental deletion, drive failures, malware infections, or system crashes.
Free infrastructure assessment - clarify scope
Online/offline assessment helps you identify system weaknesses, prioritize action items, and establish a reasonable cost estimate before deployment.
Frequently Asked Questions WhenIT Outsourcing
Below are frequently asked questions when hiring IT Outsourcing services at VPTS.
How does IT outsourcing differ from hiring in-house IT?−
In-house IT relies on 1-2 individuals, whereas IT Outsourcing is a team operating by process, with replacements available and guaranteed response times. Costs are often more optimal since there is no burden of salaries, insurance, training, and turnover risks.
When is my business suitable for IT outsourcing?+
Suitable when businesses do not yet need full-time IT staff but frequently experience issues like unstable network/Wi-Fi, PC errors, email glitches, data loss, or recurring system disruptions.
What will VPTS do when providing outsourced IT services?+
Depending on the service package, VPTS supports helpdesk, computer troubleshooting, local network, domain email, backup, website, server, basic security, work reporting, and upgrade recommendations when needed.
What is the response time when an incident occurs?+
Operation-impacting issues such as network outages, email sending/receiving failures, server hangs, or website errors will be prioritized. Specific response times depend on the package and agreed-upon priority level.
Is support remote or on-site?+
Most issues are resolved remotely for speed and cost efficiency. When physical hardware, network cables, Wi-Fi, cameras, or physical servers need inspection, VPTS provides onsite support within the agreed scope.
Is outsourcing IT safe? What about data leaks?+
VPTS operates under role-based authorization procedures, processing log recording, account scope limitations, and clear handovers. The enterprise retains control over systems, data, and access privileges.
Can this be done if we are using an old, messy system with no documentation?+
Yes. VPTS will survey, remap the infrastructure, accounts, devices, and active services, and propose a step-by-step standardization plan to make the system easier to manage.
How is the cost calculated? Is there a monthly plan?+
Monthly plans are available for ongoing support, ticket packs for ad-hoc requests, and one-off services for onsite visits, email/domain/website tasks, or backups.
How are data loss, virus, or malware incidents handled?+
VPTS prioritizes incident isolation, root cause investigation, data restoration if backups exist, system cleansing, and proposing prevention procedures to minimize recurrence.
Optimize operations and reduce enterprise IT costs with VPTS
VPTSprovides professional IT Outsourcing services, helping enterprises maintain system stability, resolve incidents quickly, and optimize costs instead of hiring internal IT staff.
VPTS's technical team provides daily remote support and onsite assistance when needed, covering key areas such as network/WiFi, computers - printers, cameras, servers, email, backup - data recovery, and security.
